Thursday, January 27, 2011

Meet Chat Regular staceyrebecca

It's just days until her fifth anniversary with Etsy, and that's as good a reason as any to introduce puppet-maker and Chatter staceyrebecca.
No one writes a funnier item description, or child safety warning for that matter (check out Horatio The Bunny).

Saturday, January 8, 2011

Shape up #2 - Customer service is always in season

We've all had some wonderful experiences shopping online, but also some that turned out to be not so great. And while the product is certainly a big part of what makes one purchase rock, and another sink like a stone, customer service is something that can make or break a sale, however fabulous the item.

This article from the Seller Handbook lists the writers' Top 10 Customer Service Strategies, and they have some great advice. It's part of a bigger series Service Tips for Sellers with info on everything from communication and complaints to shipping and selling vintage.

In Chat recently there was a discussion about how something as basic as replying to convos is an effective sales and service strategy that can pay off - Team member jmaeson answered an out-of-the-blue convo that lead to a custom order for 60 items!

Please share your customer service stories, good and bad, in the comments.

Images from KatyBitsandPieces and WinsomeTreasures, thanks!