This article from the Seller Handbook lists the writers' Top 10 Customer Service Strategies, and they have some great advice. It's part of a bigger series Service Tips for Sellers with info on everything from communication and complaints to shipping and selling vintage.
In Chat recently there was a discussion about how something as basic as replying to convos is an effective sales and service strategy that can pay off - Team member jmaeson answered an out-of-the-blue convo that lead to a custom order for 60 items!Please share your customer service stories, good and bad, in the comments.
Images from KatyBitsandPieces and WinsomeTreasures, thanks!
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SO true!
ReplyDeleteI have my email forwarded to my cell so I know immediately if I have a convo.
It certainly makes the difference between making a sale and not. :)
Wow a custom order for 60 pieces, that is great! I do answer all the conversations I get, as quickly as I get them. Within less than 24 hours.
ReplyDeleteWow, Congrats to jmaeson!! I've had the pleasure of buying from jmaeson and can't say enough for her stellar customer service! She see's a transaction from start to finish, communicating throughout. Def a 5 stars Etsy shop owner in my book. I believe communication is most vital, from beginning to end, even if you don't capture a sale, you will be remembered if your communication is timely, accurate, clear, and concise.
ReplyDeleteSorry for the essay, lol!! :o)
Dave