Thursday, June 3, 2010

How do buyers find your shop? Ask them, easily!

The other day Etsy seller sassybellewares posted on the Forums telling fellow Etsians how to add an optional, multiple-choice question to the PayPal checkout screen. She uses her question to ask buyers how they found her shop, but it could be any customer service question!

Answering the question is completely optional - not answering won't stop the sale from being completed - so it shouldn't be viewed as spam, or an annoyance to buyers. So, what customer service questions would you want to ask?

Here's the original post from Business Topics (some other threads have appeared too), and the basic instructions are:
  1. Log in to your PayPal account
  2. Under "my account" click "profile"
  3. Under "selling preferences" click "custom payment pages," then click "options" and go to "merchant service options"
  4. Check "add a customer service survey" and fill in the blanks
  5. Make sure you click "SAVE" before you exit.

Interrobang image from curlygirlglass, thanks!


  1. Awesome! I've been trying to figure out a way to ask buyers how they found me.

    Thanks for the heads up!

  2. great idea, thanks for sharing!

  3. It is a great tool! I even activated one just using the information in this blog post! So simple even I can do it! Wonderful post - Thanks!

  4. Just a follow up.... This really works! I sold an item and saw exactly how my buyer found me! This is a MUST do!

  5. Gonna go and check it out!
    Thanks for sharing.

  6. I have added mine. Can not wait to get input.

  7. Perfect - thank you for the idea

  8. great! never knew about this -thanks!


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